Refund policy

Refund & Replacement Policy

We want every Sexy Barista order to arrive fresh, accurate, and in excellent condition. Please review the policy below before requesting a return, replacement, or refund.

Coffee

Because roasted coffee is a consumable product, coffee purchases are final sale and cannot be returned or exchanged due to personal taste preferences, an incorrect grind selection, or a change of mind.

Please review the coffee description, bag size, roast profile, and grind selection carefully before completing your order.

We will make it right when:

You receive the wrong coffee or the incorrect size.
An item is missing from your order.
Your coffee arrives damaged or opened.
There is a confirmed quality or fulfillment problem with your order.

Contact us at Sales@sexybarista.com within 7 calendar days of delivery. Include your order number, a description of the issue, and clear photographs of the product and shipping package.

After reviewing the request, we may provide a replacement, store credit, or refund, depending on the circumstances.

Merchandise and Artisan Coffee Cups

Eligible merchandise may be returned within 30 calendar days of delivery.

To qualify for a return, the item must be:

Unused, unworn, and unwashed.
In its original condition.
In its original packaging, when applicable.
Accompanied by proof of purchase.

Artisan coffee cups must be unused and returned in their original protective packaging.

Items showing signs of wear, washing, use, damage caused after delivery, or missing packaging may not be accepted.

To begin a return, contact Sales@sexybarista.com before sending anything back. Returns sent without prior authorization may not be accepted.

Damaged or Incorrect Merchandise

Inspect your order when it arrives. Contact us within 7 calendar days of delivery when merchandise or an artisan cup is damaged, defective, missing, or different from what you ordered.

Please include:

Your order number.
A description of the problem.
Photographs of the item.
Photographs of the shipping box and packaging.

When the issue is confirmed, Sexy Barista will arrange an appropriate replacement or refund at no additional cost.

Return Shipping

Customers are responsible for return shipping costs for approved returns due to a change of mind, a sizing issue, or other customer preference.

Sexy Barista will cover reasonable return or replacement shipping when we send the incorrect item or the product arrives damaged or defective.

Original shipping charges are non-refundable unless the return is the result of our error.

We strongly recommend using a trackable shipping service. Sexy Barista is not responsible for authorized return packages lost during return transit.

Non-Returnable Items

The following items cannot be returned:

Roasted coffee, except when damaged, incorrect, missing, or otherwise defective.
Gift cards.
Personalized or custom items.
Items marked final sale.
Merchandise that has been used, worn, washed, or damaged after delivery.
Products returned without prior authorization.

Order Changes and Cancellations

We cannot guarantee changes or cancellations after an order has entered the roasting, packing, or fulfillment stages. Orders that have already shipped cannot be canceled.

Canceling or modifying a subscription stops or changes future scheduled orders in accordance with our Purchase Options Cancellation Policy. It does not automatically cancel an order that has already been charged, roasted, packed, or entered fulfillment.

Processed subscription coffee orders are generally final sale except when the order arrives damaged, compromised, incorrect, missing, or otherwise defective.

Lost or Undelivered Orders

When tracking shows that an order is still in transit, customers may be asked to allow additional time for the carrier to complete delivery.

Contact Sales@sexybarista.com when:

Tracking has not updated for an extended period.
The carrier confirms that the package is lost.
The order was never received.

We will review the shipment with the carrier and determine whether a replacement or refund is appropriate. If an order cannot be shipped or delivered, any applicable refund will be returned to the original payment method.

Refunds

We will notify you after an approved return has been received and inspected.

Approved refunds are issued to the original payment method. Please allow 5–10 business days for your bank or credit-card provider to post the refund after it has been processed.

Processing times are controlled by the financial institution and may vary.

Exchanges

We do not offer direct exchanges.

For eligible merchandise, return the original product following the instructions above. After the return is approved, place a separate order for the preferred item.

Contact Us

For return, replacement, or refund questions, contact:

Sexy Barista Customer Care
Email: Sales@sexybarista.com
Website: SexyBarista.com

Please include your order number in all correspondence.